Refund policy

Returns & Refunds

Change of mind
For hygiene reasons, we do not accept returns or offer refunds for change of mind on our personal care products, including hair styling, grooming, skincare and fragrance products, whether opened or unopened. Please choose carefully before ordering.

Damaged, faulty or incorrect items
Please check your order as soon as it arrives. If an item is damaged in transit, faulty, or not what you ordered, email us at blackredaustralia@gmail.com as soon as possible with your order number and a photo of the item and its packaging. We will arrange a replacement or a refund.

Please contact us before sending anything back. Items returned without our approval cannot be accepted. Approved returns go to:
Black Red Australia
14/74 Thomsons Road, Keilor Park VIC 3042

Refunds
Once we have received and checked the item, we will let you know whether your refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to process it.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Questions
Email blackredaustralia@gmail.com or call 0420 236 242.